Shipping Policy
Thanks for shopping with mildlyhome.com. International shipping might experience delay due to covid-19. To keep track of your order, please contact support@mildlyhome.com so we can provide you the order’s tracking number.
1. Location we ship
We can ship our products to the United State.
2. Order processing time
It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
Generally, orders are shipped within 1-2 working days of order confirmation/payment.
We take steps to ensure shipment delays will be kept to a minimum.
3. Shipping time
It is the time between when the seller hands the order over to the carrier until its delivery to the customer’s address.
We provide free us shipping and expedited us shipping service for all orders shipped to the untied state.
Shipping time varies by region/logistics, but it takes an average of 2-7 business days.
Free US Shipping: 4-7 business days.
Expedited US Shipping: 2-4 business days.
Total Delivery Time = Processing Time + Shipping Time (depending on your location).
4. Should I pay for the shipment?
We provide free shipping service for all orders on the website. If you choose free shipping, you don't need to pay for the shipment.
5. Tracking
Tracking information may take 24 to 72 hours to update. If you cannot track your package normally, please contact us and we will resolve this issue within 24 hours.
6. Delivery time exceeded
If your order is delayed, please contact us via email support@mildlyhome.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.
7. Order cancellations
We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
Orders can't be canceled once the parcel is shipped out.
8. About tax
In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.
9. If you have other questions
Business Phone：+86 17751325335
+1 (407) 487-8528
Business Hours: Monday - Friday, 9am-6pm PST
Business Email: support@mildlyhome.com
Company Address: E District, Chuangang Industrial Zone, Chuanjiang Town, Tongzhou Disctrict, Nantong City, Jiangsu, CHINA 226314